Gluten free locally produced foods.
+234 906 149 2619

Terms and Conditions

These are our general terms and conditions. All our deliveries and services are exclusively based on these:

1. Scope of Application

All deliveries, services and offers of Bigfarm Foods (hereinafter: Bigfarm Foods Limited) are exclusively based on these terms and conditions, unless the parties expressly agree otherwise. The version valid at the time of the conclusion of the contract shall be authoritative in each case.


2. Conclusion of Contract

The presentation of the goods in the online store does not constitute a legally binding offer by Bigfarm Foods. It is an invitation to you to submit a binding offer to Bigfarm Foods. You can place an order with us by telephone, via our online store by clicking on the “Buy” button in the final step of the ordering process regarding the goods contained in the shopping cart or by fax. In the online store you will be shown a confirmation window with the details of your order before the order process is completed. By ordering the desired goods, you are making a binding offer to conclude a purchase contract. Bigfarm Foods will confirm the receipt of your order in text form (e.g. fax or e-mail). This confirmation of receipt does not represent a binding acceptance of the order. The purchase contract is only concluded when Bigfarm Foods sends you an explicit order confirmation within three working days or ships the ordered goods to you.


3. Our right not to accept your order or to cancel your purchase

We expressly reserve the right to cancel a purchase (an order already accepted by us) in the following situations, without being liable for any costs or damages:

  • The product is out of stock for a short period of time (all payments will be refunded immediately).
  • Your billing information is incorrect or unverifiable
  • The price quote was incorrect
  • We could not deliver to the address you provided
  • We have reason to believe that fraud has occurred with your order or payment method.
  • We suspect that you are not a consumer, but a retailer or wholesale buyer with the purpose of selling the item.


4. Delivery and shipping costs

Delivery will be made to the delivery address specified by you. The amount of the shipping costs depends on the shipping method and the delivery location chosen by you. The respective shipping methods as well as the shipping costs are applied to your cart based on the shipping address you provide.


5. Prices and payment

All prices shown is exclusive of the statutory sales tax. For payment you can use the payment methods available in your cart or at checkout. If you order for the first time and with credit card, we reserve the right to ask for additional data.


6. Cancellation policy

You have the right to cancel this contract within 14 days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Bigfarm Foods, Mid-city Plaza 1, Teslim Balogun Street, Surulere,  Lagos
Nigeria, Tel: (+234) 906 149 2619, E-Mail: by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you revoke this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for these repayments. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the shipment before the expiration of the period of fourteen days. We bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods. NOTE, cancellation and refunds are only valid when the return goods are unboxed / unopened and undamaged, in the same condition with which the item was delivered.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back.
it back)

— To Bigfarm Foods, Mid-city Plaza 1, Teslim Balogun Street, Surulere,  Lagos
Nigeria, Tel: (+234) 906 149 2619, E-Mail:

— Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of
of the following goods (*)/provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of consumer(s) (only in case of paper communication)

— Date
(*) Please delete where inapplicable.

Exclusion of the right of revocation

The right of revocation does not exist or expires prematurely in case of contracts

– for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer ,

– for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (e.g. processed foods),

Returns process

In order for your return to be processed as quickly and smoothly as possible, we recommend that you follow the instructions below:

– Contact us to notify us of your return
– Use the original packaging for the return shipment and protect the goods from damage.
– After receiving your return, we will process your refund as soon as possible. You will get the money back in the same way you paid.


7. Warranty

In case of defects, the statutory warranty rights apply. Please note that normal wear and tear is not covered by the warranty.


8. Set-off

You are only entitled to a right of set-off if your counterclaims have been legally established or are undisputed.


9. Right of withdrawal

In case of writing, printing or calculation errors on the website or in catalogs, advertisements or flyers, Bigfarm Foods is entitled to withdraw from contracts based on these errors.


10. Retention of title

Bigfarm Foods retains ownership of the purchased goods until full payment of the goods and all other goods from the same delivery.


11. Information about the redemption of vouchers

The redemption of a voucher can only be done online. A subsequent settlement does not take place. In order to enter the voucher code in your shopping cart, you must be logged in or register with your data. To apply a voucher, please enter the voucher code in the appropriate field in the checkout and click on “redeem”. If the voucher code is correct, you will now see the voucher discount and the corresponding final total of the items in the shopping cart. (Attention: The order has not been executed yet!). If you enter an incorrect voucher code, the message “Voucher code invalid” will appear above the voucher field. The voucher code could not be applied. To order the items in the shopping cart, please click on the “Continue” button and enter all the required data on the following pages. Only one voucher can be redeemed per order. Vouchers cannot be combined. If the amount of a voucher is not sufficient to balance the invoice amount, one of the offered payment options can be used to pay the difference. Orders where the value of the goods in the order is less than the value of the voucher are not possible. The possibility of “overpayment” therefore does not exist.


12. Storage of the contract text

The contract text is stored and can be viewed together with previous orders in your customer account.


13. Language

The contract language is En-US.


14. Applicable law

Laws of the Federal Republic of Nigeria shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The applicability of mandatory standards of the state in which the customer has his habitual residence at the time of contract remains unaffected by this choice of law.


15. Provider Identification

Bigfarm Foods Limited
Mid-city Plaza
1, Teslim Balogun Street
Surulere,  Lagos

(+234) 906 149 2619